FAQs

Do you charge for setup?
No, we do not charge extra for setup. Our team will arrive approximately 15–40 minutes before your scheduled start time to set up.

If you would like entertainers to stay past the scheduled time, additional time will be charged in 15-minute increments at the hourly rate.

When will my inflatable arrive?
Inflatable deliveries are scheduled to arrive early to ensure timely setup. However, due to multiple bookings, we do our best to accommodate each delivery accordingly. You may be asked to be on-site earlier than planned to ensure a smooth setup and delivery process.

Do you charge for travel?
Travel fees may apply based on your event location. Our home base is in Leduc, and travel fees may be waived depending on entertainer availability.

  • Entertainers: $0.60/km

  • Inflatables: $2.25/km

How many children can be face painted per hour?
Approximately 10 children per hour (about 5 minutes per child).
Some entertainers may be faster, and we offer quick design options. We’ll help select the right artist based on your event size and needs.

How long does the face paint last?
Face paint is moisture-activated. To make it last longer, avoid touching or getting the face wet.

  • Face paint: May stain in some cases. Use oil or makeup remover to clean.

  • Glitter tattoos: Can last up to five days and can be removed with baby oil or coconut oil.

Is face paint safe for faces?
We only use professional-grade, approved face paint brands. Most are hypoallergenic, but reactions can still occur.

  • We do not paint children under 3 years old.

  • We will not paint over cuts, rashes, bruises, or visible skin irritations.

  • Faces should be clean of food and other mess before painting.

Can any child participate in face painting, balloons, or bouncy castles?
No. For safety and health reasons, children under 3 years old are not permitted to receive face painting, balloon twisting, or use bouncy castles.

What is your minimum booking time?
Our minimum booking time is 1 hour. You may add additional time in 30-minute increments after the first hour.

What is your cancellation and weather policy?

  • Cancellations due to weather are refundable, but we ask that you consider rescheduling first.

  • A $200 administrative fee is non-refundable and applies to all bookings.

  • We cannot operate inflatables in rain or wind speeds exceeding 27 km/h.

Where do you deliver to and from?
Delivery includes transportation to and from your event location. Please ensure someone is on-site to receive the inflatable or equipment at the scheduled time. We have a home base in Leduc, but we accommodate all of Alberta and outside of .

Magic Pixie Entertainment Privacy Policy
Address: 4720 B 50 Ave, Leduc, AB
Phone: 780-707-1373

At Magic Pixie Entertainment, protecting your privacy is a top priority. We have policies and procedures in place to safeguard your personal information. Our team is committed to maintaining the confidentiality and security of any personal data you provide.

Collection, Use, and Disclosure of Personal Information

We may collect the following personal information when necessary:

  • Name

  • Email address

  • Phone number

  • Payment information

This information may be used for:

  • Confirming bookings and sending required documentation.

  • Providing updates on events or features.

  • Delivering exceptional customer service.

We only collect personal information directly from you unless required or permitted by law. By providing your email, you consent to receiving electronic communications from us under Canada’s Anti-Spam Law (CASL).

Storage and Use of Information

We only retain your personal information as long as necessary for its intended purpose. If you contact us via email or social media, we may use your information to respond to inquiries. However, electronic communication is not guaranteed to be secure.

We do not disclose personal information to third parties without your consent, except as required by law.

Cookies and Website Usage

Our website may use cookies to improve your experience by:

  • Recognizing return visits.

  • Analyzing site traffic for better functionality.

You can adjust your browser settings to manage or disable cookies. Please note some features may not function properly if cookies are disabled.

Third Parties and Marketing

We may use tools like Google Analytics and social media remarketing to enhance user experiences. These platforms use cookies, but no personally identifiable information is shared without consent.

You can opt out of Google’s cookies via Google Ad Settings or other third-party opt-out tools.

External Links

Our website may include links to external sites. Magic Pixie Entertainment is not responsible for the privacy practices of these sites.

Privacy Policy Updates

This Privacy Policy may change as we continue improving our services.

If you have any questions or concerns about this Privacy Policy, please contact:
Magic Pixie Entertainment
4720 B 50 Ave, Leduc, AB
Phone: 780-707-1373